Hallelujah Tree Personalised Artworks

Hallelujah Tree Personalised Artworks

Sat, Feb 11, 2017

Reflecting on Hallelujah Tree's first full year

2017 is already flying by and I want to use my first ever blog as an opportunity to say a huge thank you to all my customers for making 2016 such an enjoyable year for me. You have all been a real pleasure to work with.

Over the year I created well over 100 family trees with customers worldwide. The trees have each been unique, some quite challenging in terms of the diversity of members being included, some incredibly moving with the very layout of the tree telling stories of tragic loss and also courage and survival in times of conflict and all extremely rewarding, especially when reading your feedback and looking at your photos.

It seems recipients are quite often moved to tears on seeing their loved ones celebrated in this way and realising the thought and consideration that the customers have put into creating such a personal gift.

I have created trees featuring more dogs than people, illustrated with a subtle paw print. Dedications below the tree have included touching psalms, moving quotes, entire verses of 'Bridge over Troubled Water' and extracts from Winnie The Pooh.

The record number of names included in a tree stands at around 130, which, together with dates and place of birth and death, was one of the most challenging projects of the year but it worked out beautifully.

The longest individual name included in a tree was an impressive 42 characters (a Hawaiian gentleman).

Looking forward to another year of celebration of our unique families past and present!

Mel

Legal imprint

Terms & Conditions and Right of Withdrawal

Right to Cancel:
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The customer may cancel for any reason from order until the end of 14 calendar days after the day of delivery to customer.
You must send your cancellation notice before the cancellation period has expired, by post, email or via Etsy Conversations. I would prefer you to use Etsy Conversations for all Etsy orders so that records of communications are available to Etsy's administration. You may use the Cancellation Form provided but it is not essential.

For cancellations I will refund the order value (including shipping of the item to customer), within 14 days of cancellation where goods have not yet been despatched, within 14 days of us receiving returned goods, or 14 days of giving us evidence of sending back. Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned damaged.

If goods are cancelled after despatch to customer please refuse delivery and the delivery service will return to sender.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resaleable condition ie. original packaging and clean.

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.

The following items can't be returned or exchanged
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Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads or e-mailed files.

For international returns from outside the UK please mark the parcel "RETURNED GOODS". You will need to attach a completed CN22 or CN23 form . We cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes.

Cancellation Form
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UK law requires that I provide, before order, a "form" for you to cancel your order. Please print and use this form if you really want to, but it is not necessary for you to use it:

To
Melanie Colletta
Of Victor Colletta Limited, trading as Hallelujah Tree
27 Court Road
Tunbridge Wells,
Kent TN4 8EB
e-mail mel@hallelujahtree.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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[*] Delete as appropriate.
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When the contract is formed
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This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):

https://ec.europa.eu/consumers/odr